Problems You May Encounter While Setting Up Your Headset And Solutions

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Here is some information to help you troubleshoot any issues you might encounter while setting up your Windows Mixed Reality immersive headset.

I Get a Message Saying “We Couldn’t Download the Windows Mixed Reality Software” Or Stuck On The Installation Page.

  • Go to Settings > Update & security > Windows Update and make sure Windows Update is turned on. Then download and install any pending updates.
  • Make sure your computer is connected to the internet and has at least 2GB of free storage space.
  • Restart your computer and try again.

I Get A Message That Says “Something went wrong and we were unable to start Windows Mixed Reality”.

  • Disconnect your headset from your computer (both cables).
  • Restart the computer.
  • Go to Settings > Update & security > Windows Update and make sure Windows Update is turned on. Then download and install any pending updates.
  • Reconnect your headset to the computer, then try the setup again.

If the above steps don’t work, try uninstalling and reinstalling Windows Mixed Reality. Go to Settings > Mixed reality > Uninstall and select Uninstall. Then restart your computer. Simply plug your headset into your PC to start the setup process again.

I Get A Message Saying My Computer Can’t Run Windows Mixed Reality.

If you receive this message, your computer does not meet the minimum requirements to run Windows Mixed Reality. This is because the hardware setup of the computer is not compatible with Windows Mixed Reality or you need to update to the latest version of Windows.

I Get The Message “Almost Done – This PC Does Not Meet The Minimum Requirements To Run Windows Mixed Reality”.

If you receive this message, your computer does not meet the minimum requirements for the best experience in Windows Mixed Reality. Your computer may run an immersive headset, but not be able to run certain applications or experience performance issues.

My Xbox Controller Is Not Working.

  • Make sure your controller is powered on, fully charged and connected to PC.
  • Check and replace the controller’s batteries.
  • If you’re using a Bluetooth controller, go to Settings > Devices > Bluetooth and other devices on your PC and make sure it’s paired (you should see it listed on the page).

My Motion Controllers Are Not Working.

  • Make sure your controllers are powered on and fully charged.
  • Change the batteries of the controllers.
  • Turn it off and back on while holding the controllers in front of you. Press and hold the Windows button for 4 seconds to turn off a controller, then hold for 2 seconds again to turn it on.
  • Go to Settings > Devices > Bluetooth & other devices on your PC and make sure they are paired (you should see them listed on the page).

Even If I Have My Headphones Plugged In, I Get A Message That Says “Connect your headphones”.

  1. Make sure your headset is connected to the correct ports on your computer. It must be plugged into the PC’s discrete graphics card and a USB 3.0 port. Here’s how to identify the correct ports:
  • USB 3.0 ports have a special logo marked “SS” (representing “SuperSpeed”). While the inside of the port is normally blue, legacy USB 2.0 ports are usually black or white on the inside.
  • If your computer has two HDMI ports, use the port that connects to the graphics card, not the computer’s motherboard. Which ports are usually built into an expansion slot on the computer, but not always open.

2. If you try one port and it doesn’t work, try the other.
Go to the headset manufacturer’s website and update your headset’s drivers and firmware.

I Get An Error Message When I Try To Create A Boundary.

  • Do not get too close to a wall or other obstacle.
  • Make sure you keep your headset at waist height and look towards your computer while watching the border.
  • Make sure the sensor is not blocked and there is sufficient light.
  • The area you are watching must be larger than 3 square meters.
  • The space should not be too big or too complex – stick to a simple geometric shape without too many twists and turns.
  • Don’t go out of your own way while watching.
  • If you get stuck in a corner, start over.

What Kind of Experience Will I Have If I Choose “Sitting And Standing Only”?

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“Sit and stand only” means you will have unlimited use of your headset. You need to stay in one place as you will have no boundaries to help you avoid physical barriers. Also, some apps and games may be designed to be used with a limit, so they may not work as intended.

How Can I Get a Clearer View on My Headset?

Try adjusting the compatibility of your headphones. Adjust its position on your face by moving it up and down or left and right and adjust the straps for a snug fit.

If your headset supports it, you can also adjust the calibration settings. If the headset has a button to adjust the calibration, use it. If it doesn’t, go to Settings > Mixed reality > Visual quality and adjust the calibration there. For more information on calibrating your particular device, contact your headset manufacturer.

What Languages ​​Are Supported in Windows Mixed Reality?

Windows Mixed Reality is available in the following languages. If your computer is set to a different language, you can still use Windows Mixed Reality, but the interface will appear in English (US) and speech commands and dictation will not be available.

  • Simplified Chinese (China)
  • English (Australia)
  • English (Canada)
  • English (UK)
  • English (US)
  • French (Canada)
  • French (France)
  • German (Germany)
  • Italian (Italy)
  • Japanese (Japan)
  • Spanish (Mexico)
  • Spanish (Spain)

The Windows Mixed Reality onscreen keyboard is English (US) only. To enter text in another language, use a physical keyboard connected to your PC. You can also use dictation in one of the supported Windows Mixed Reality languages ​​listed above; Simply select the microphone on the on-screen keyboard.

Windows Mixed Reality is also available in the following languages ​​without speech commands or dictation features:

  • Traditional Chinese (Taiwan and Hong Kong)
  • Dutch (Netherlands)
  • Korean (Korean)
  • Russian (Russia)

Nothing Happens When I Plug In My Headphones; Mixed Reality Portal Won’t Open.

Mixed Reality Portal, the application that performs the Windows Mixed Reality setup, is designed to open automatically when you plug in a compatible headset. If it doesn’t, go to Start and type Mixed Reality Portal in the Search box to open the app from there.

I Can’t Hear No Sound In My Headset Or The Sound Is Playing On My Computer.

If your immersive headset does not include built-in headphones, you must connect the headphones to the audio jack on the headset.

Some audio headphones have physical buttons to control the volume. If the sound is not working, check if the volume is turned off.

Windows Mixed Reality is designed to play sound from your immersive headset when you plug it in and have headphones connected to it. When you remove the headset or raise the viewfinder, the sound switches to your default Windows playback device. You can change this setting in Settings > Mixed reality > Sound & speech.


  • Windows Mixed Reality spatial audio works best with headphones that plug into your immersive headset or connect directly to your headset. PC speakers or headphones connected to the PC may not work well for spatial audio.
  • Windows Mixed Reality does not support Bluetooth audio headsets.

Speech Commands Not Working.

To use speech commands, your computer’s speech and language settings must be set to one of the languages ​​supported in Windows Mixed Reality. To check this go to Settings > Clock & language > Region & language & Settings > Clock & language > Speech.

If your headset does not have a built-in microphone, you must plug the headsets into the headset or your PC. To automatically switch to your headset when you plug in the microphone jack, go to Settings > Mixed reality > Sound & speech and make sure the toggle to headset microphone is turned on when I plug in my headset.

Some audio headsets have a physical button to mute and unmute the microphone. If speech commands are not working, check if your microphone is muted.

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