Why Does Apple TV Netflix Error 113 Occur?

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Every time you log into Netflix via Apple TV, with the error code “113”; Do you get the message “Sorry, we had a problem signing in”? We will show you how to fix the problem.

Because there is a problem with the account login information Netflix you get error 113. Some factors responsible for this error include cache data corruption, poor internet connection, outdated Netflix app, temporary system errors and information conflict on your streaming device. This tutorial covers all possible fixes for the issue.

Why Does Netflix Error 113 Occur on an Apple TV?

The idea for this article came about when setting up an Apple TV 4K. We constantly got the error code “113” every time we tried to sign in to the Netflix app. Finally, after hours of troubleshooting, we discovered that there was an information conflict between the Netflix app and tvOS.

It seems that Apple TV automatically associates the email address associated with your Apple ID with Netflix and other apps. In other words, when you enter your Netflix account information in the application, Apple TV sends another address to Netflix servers. This causes a conflict of information, hence the Netflix error “113”.

First: Narrow the Issue to Apple TV

To begin with, make sure you enter the correct account credentials. Then try signing into Netflix on another device using the same account credentials. It can be your smartphone, smart TV, PC, web browser, streaming stick or any Netflix supported device.

If you cannot log into Netflix on any device; Reset your Netflix account password and sign in with the new account credentials.

How to Reset Your Netflix Account

To reset Netflix account recovery page visit and follow the command prompt. To reset your password, you must provide the email address or phone number associated with your account. If you can’t remember the account email address or phone number, you can recover your account using your billing information.

If you can sign in to other devices but not your Apple TV, try any of the seven troubleshooting suggestions below.

1. Remove Previously Used Emails

We discovered that the Netflix error can be fixed by removing the default email address in the Apple TV settings. You should do the same and check if this resolves the error.

  1. Settings start the app, General select and Keyboard and Dictation in the section Previously Used Emails choose .

2. In the upper right corner to edit Tap .

3. Next to the e-mail address Trash icon Tap .

4. Prompt for confirmation Uninstall choose .

Open the Netflix app and try to sign in again.

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2. Check Your Internet Connection

You may also encounter Netflix error 113 if your Wi-Fi connection is slow or you don’t have internet access. Check your Wi-Fi router, make sure it’s turned on and transmitting data correctly. Likewise, check the router’s admin panel and make sure your Apple TV is not blacklisted.

Additionally, reduce the distance between your Wi-Fi router and Apple TV as much as possible. Remove any devices that may be causing signal interference. Adjust your router’s antenna and move your Apple TV closer to the router (or vice versa).

Ethernet connection will provide the best network experience. So plug an Ethernet cable into your Apple TV (if available) and try signing in to Netflix again. If the problem persists, restart your Apple TV and try again.

3. Restart Your Apple TV

This will refresh the streaming box, clear corrupted cache files, and fix other issues with the Netflix app preventing you from signing in to your account.

Settings open the app, System item and Restart Select .

A faster (and better) alternative is to unplug the Apple TV from the power source, wait a minute or two, and plug it back in. Launch the Netflix app and try to sign in again.

4. Delete and Reinstall Netflix

If you still get the error code 113 every time you sign into Netflix, consider deleting the app from your device and reinstalling it from scratch.

  1. Go to the Apple TV home screen, go to the Netflix app icon, until all the app icons start to flicker on your Apple TV Remote. Click Panel or Touchpad hold .
  2. in the remote control Play/Pause button Press .
  3. Chile choose .
  4. Again at the confirmation prompt Chile choose .

As an alternaive, Settings > General > Manage Storage Go to the option next to Netflix. Trash icon and Chile choose .

Reinstall Netflix to the App Store and try to sign in again.

5. Update Netflix

If the Netflix app is faulty or out of date, you may encounter a few errors while signing in to Netflix or streaming movies. You can manually update Netflix from the App Store or configure your Apple TV to automatically update apps.

start the App Store, Purchased go to tab, in the sidebar All Apps choose, Netflix select and to Update Tap .

If you have the latest version of the Netflix app, you won’t find this option on the page. In this case, we recommend configuring your Apple TV to update Netflix (and other apps) as soon as a new version is available in the App Store.

to Settings go, Applications select and Turn on Auto-Update Apps .

6. Update Your Apple TV

tvOS updates often come with feature improvements and bug fixes. Updating your Apple TV’s operating system can fix issues that Netflix is ​​preventing you from signing into your account.

go Settings > System > Software update, to choose Update Software, press and download and install .

When your Apple TV turns back on, restart Netflix and sign in with your account credentials. If you’re still getting the error code “113”, reset your Apple TV settings to factory defaults.

7. Reset Your Apple TV

This action deletes all settings, data, and third-party apps that didn’t come pre-installed on your Apple TV.

go Settings > System > reset option Reset .

If you have access to an Ethernet connection, plug the cable into your Apple TV’s Ethernet port and Reset and Update Select . This will download and install the latest tvOS version at the same time after resetting the Apple TV.


We’re sure at least one of these tips will work. While we were able to log into Netflix using the first fix (i.e. removing previously used email addresses), the other methods are also valid troubleshooting solutions for the problem. In case the problem persists after trying these fixes infrequently, for help Netflix Customer Service or With Apple TV Support contact .

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