FAQ

Why is my wink hub offline?

How do I get my wink hub back online?

Wait for it start flashing purple (may take several minutes). Then, go to the Wink app Wi-Fi Settings menu under Wink Hub Settings. Enter the new Wi-Fi credentials, tap “Update,” and your Wink Hub should connect to your newly updated network!

Is there a problem with Wink?

Wink Status. No incidents reported today. No incidents reported.

Why is my wink hub flashing blue?

flashing blue – pairing or removing a HUB device. long red flash after flashing blue – device failed to pair or be removed. brief green flash – connected device changed state (ex: light turned on). see less The light on the front of the Wink HUB is used to show the current status of the HUB.

Is wink hub still working?

Wink has been in a very rough spot, but thanks to your support, we are able to keep moving forward! It was not an easy decision to switch to a paid service, and we know that the short timeline put a lot of pressure on all of you, but we had no other way to continue the Wink service as it is currently known.

Will wink Hub 2 work without Internet?

No. You will still be able to use the Wink app for local control to switches, lights and locks that are connected directly to your hub while you are on your local WiFi network.

Which is better Wink vs SmartThings?

Final Verdict According to our analysis, the SmartThings hub is our winner between the two. The SmartThings hub has features that outweigh the Wink 2. It has a USB port, it has no limitation as to how many devices you can connect, and it has a battery backup.

How do I report a Wink outage?

Our support team is available by phone at 1-844-Wink-App, we would be happy to assist with questions or troubleshooting. Thank you!

How do I connect my wink Hub 2 to WIFI?

  1. Sign Up. Open the Wink app on your mobile device and login with your email address and password. …
  2. Select. Navigate to the ‘Add a Product’ page. …
  3. Place. Plug the ethernet cord into your Hub 2 and then into your router. …
  4. Connect. Follow the in-app instructions for adding your Wink Hub 2. …
  5. Add to Wink. …
  6. Transfer (Optional)

How do I fix wink hub?

1 Factory Reset

  1. With the Wink Home Hub 2 powered on, push a straightened paperclip into the reset hole at the bottom.
  2. Hold the reset switch for 30 seconds.
  3. With the reset switch still held in, pull the power cable out.
  4. Wait 30 seconds.
  5. With the reset switch still held in, plug the power cable back in.
  6. Wait 30 seconds.

Does Wink Hub 2 work without Internet?

You will be able to turn devices on/off, but the schedules and automation will not work without an internet connection. Wink Hub supports a wide range of products. Products that have a “Wink Compatible” or “Wink Hub Required” seal or simply any Zigbee or Z-Wave-based product should work beautifully with their system.

What caused the Wink outage?

Failure to renew a security certificate — an issue that caused Wink services to go down for a weekend in September 2020 — is a human error and understandable, even if it’s disappointing.

How do I update wink Hub 2?

Step 1: Make sure your original Wink Hub is plugged in and updated with the latest firmware version. Step 2: Plug in your Wink Hub 2 and the Wink app will automatically detect and connect it to your Wink account. Wink Hub 2 will then complete an update so that it’s running latest firmware version.

How do I reset my Wink 2 hub?

How to Factory Reset a Wink Hub 2

  1. With the Wink Home Hub 2 powered on, push a straightened paperclip into the reset hole at the bottom.
  2. Hold the reset switch for 30 seconds.
  3. With the reset switch still held in, pull the power cable out.
  4. Wait 30 seconds.
  5. With the reset switch still held in, plug the power cable back in.

Does Wink use Z-Wave?

With Leviton and Wink you are in full control of your home from anywhere at anytime. The HUB uses different technologies, including Z-Wave, ZigBee, and Bluetooth to communicate with smart products around your home. … Click here to learn more about the Wink HUB and app.

Is SmartThings going away?

Is SmartThings being discontinued? No, but there are some changes. SmartThings hardware, including Hub v3, will become Aeotec hardware – you can see the full product range here. The SmartThings platform, including the app, will continue to be developed by the team at SmartThings and branded SmartThings.

How do you reconnect Wink lights?

Check your lights section on your Wink app home screen to see if the bulb appears. If not, this is best resolved by resetting the bulb, power-cycling (unplug and plug in again) Wink Hub / Wink Hub 2 then re-attempting the connection with the bulb.

What hub can replace Wink?

Smart hub options other than Wink

Model Price Security equipment available
Amazon Echo Plus $149.99 No
Google Nest Hub Max $179.00 Yes
Apple TV 4K $159.00 No
Abode Iota $330.00* Yes

Is Wink cloud based?

Sure, it takes just one finger and less than 200 milliseconds to turn on the light – or lock a door or change a thermostat – but what allows Wink to help consumers manage their connected smart-home products with such speed and ease is a sophisticated, cloud-native infrastructure that Smith and his team built and …

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