FAQ

Why is my Xfinity hotspot not working?

How do I get my Xfinity hotspot to work?

How to Connect

  1. Enable WiFi access on your device.
  2. Download the Xfinity WiFi Hotspots app.
  3. Sign in to the app using your Xfinity ID and password.
  4. The app will download and install the Xfinity WiFi secure profile, allowing you to automatically connect to the secure Xfinity WiFi network.

How do I report my Xfinity hotspot not working?

How to Report a Service Issue

  • You can report an issue by going to the Xfinity Status Center. …
  • We’ll check for other device outages in your area, and you can enter your mobile number if you’d like to receive text message updates from us.
  • After you click Submit, you’ll see a confirmation message.

Why is my hotspot suddenly not working?

To solve this problem, open the WiFi Settings (Settings > Network and internet > WiFi), select your network, and click on the ‘Forget‘ button. … You can now manually connect to the hotspot by going into WiFi Settings as described above, tapping on the wireless hotspot again and this time, entering the correct password.

How do I reset my Xfinity hotspot?

Go to customer.xfinity.com/#/settings/security/hotspot. Sign in to your account using your Xfinity ID and password. Click Turn Off or Turn On to disable or enable your public hotspot. (Note: This is turned on by default.)

Why does my Xfinity hotspot say no Internet connection?

If your Xfinity Wi-Fi says “Connected, but no Internet”, it means that your device is connected to your router/modem but can’t access the Internet because of a faulty router, DNS issues, IP address issues, or filled cache storage on your device.

How does Xfinity WiFi hotspot work?

“XFINITYwifi” and “cablewifi” are public, unsecure networks, similar to public WiFi connections offered at a coffee shop. To connect to a public WiFi hotspot, simply select the name of the network from the list of available networks on your device, and enter the password given to you by the establishment.

Why does Xfinity hotspot say no Internet?

If your Xfinity Wi-Fi says “Connected, but no Internet”, it means that your device is connected to your router/modem but can’t access the Internet because of a faulty router, DNS issues, IP address issues, or filled cache storage on your device.

Why does Xfinity WiFi hotspot keep disconnecting?

When the Xfinity device limit has crossed: Each hotspot has a set limit of devices it can connect to. … Issues with IP Configuration: Sometimes there can be an IP configuration issue which can cause your Xfinity Wifi Hotspot from getting disconnected.

Why is hotspot connected but no internet?

Head into Settings > Wi-Fi & network > SIM & network > (your-SIM) > Access Point Names on your phone. … You can also tap the + (plus) icon to add a new APN. Verify APN Settings on Android. That should most likely resolve your mobile hotspot connected but no Internet issue.

Why isn’t my hotspot working on my laptop?

Open Mobile Hotspot settings on your PC. Press Win+I to open Settings and go to Network and Internet. … Identify your mobile hotspot adapter, right-click and go to Properties. Open the Sharing tab and uncheck “Allow other network users to connect through this computer’s Internet connection.”

Why does Xfinity hotspot say no Internet connection?

If your Xfinity Wi-Fi says “Connected, but no Internet”, it means that your device is connected to your router/modem but can’t access the Internet because of a faulty router, DNS issues, IP address issues, or filled cache storage on your device.

Is Xfinity hotspot free?

Xfinity WiFi hotspots in out-of-home locations are available for free to anyone who needs them, including non-Xfinity Internet customers, to keep our communities connected with their friends and family.

Is Xfinity WiFi hotspot unlimited?

Xfinity Mobile’s network includes millions of secure WiFi hotspots across the country that customers can access from any WiFi-enabled device. … The main advantage of these unlimited hotspots is they don’t use the data from your mobile plan, meaning you can: Save your data if you don’t have unlimited.

How do I fix my Mobile Hotspot not working?

10 fixes to try if Android hotspot is not working

  1. Making sure the internet connection is available. …
  2. Turning off the Wifi and switching it back on. …
  3. Restarting your phone. …
  4. Recreating your hotspot. …
  5. Turn off the power-saving mode. …
  6. Checking the bandwidth. …
  7. Checking the receiving device. …
  8. Factory reset.

Why does my hotspot keep turning off?

If Mobile Hotspot keeps turning off on your Android device despite disabling (or modifying) its Timeout Settings, check that you don’t have Battery Saver enabled. The Battery Saver, if enabled, has the power to temporarily limit certain apps to extend your device’s battery life.

Why Iphone hotspot is not connecting to laptop?

If you still can’t connect to Personal Hotspot with Bluetooth. On your devices, turn Bluetooth off and back on: On your iOS or iPadOS devices, go to Settings > Bluetooth and turn Bluetooth off and back on. … On your PC, choose Settings, click the Bluetooth icon , then turn Bluetooth off and back on.

Why is hotspot connected but no Internet?

Head into Settings > Wi-Fi & network > SIM & network > (your-SIM) > Access Point Names on your phone. … You can also tap the + (plus) icon to add a new APN. Verify APN Settings on Android. That should most likely resolve your mobile hotspot connected but no Internet issue.

Can I just buy Xfinity hotspot?

Your Home Hotspot is included with your service at no additional charge. Will it cost anything? Xfinity WiFi is included at no additional charge for all Xfinity Mobile customers, as well as eligible* Xfinity Internet customers. (Find out your level of Xfinity service.)

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