FAQ

Why is Xfinity Voice not working?

How do I get my Xfinity Voice to work?

Begin Troubleshooting

  1. Log into the Xfinity My Account app on your Apple or Android device, and tap the Voice icon at the bottom of the screen.
  2. Tap Troubleshoot.
  3. Select the service issue that you are currently experiencing.
  4. The connection status of your Xfinity Voice modem will be checked, which may take a few seconds.

Why is voice not working on my Xfinity remote?

If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.

How do I get the microphone to work on my Xfinity remote?

How do I use voice control? Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you’ve finished the command.

How do I reset my Xfinity Voice Modem?

To reset your modem, follow these steps:

  1. Find the reset button on the back of the unit.
  2. Use a pen or any pointed, non-metallic object to press the reset button until you see the lights on the front of the unit go off.
  3. Release the reset button and wait for the unit to fully restart (this may take up to five minutes).

How long does it take to activate Xfinity Voice?

Activation times vary by carrier and whether you’re keeping your number. Typically, the process only takes around 10 minutes.

How does Xfinity telephone work?

To use Xfinity Voice service you need a telephone handset and electrical outlets. Inside wiring and jacks are not required for service. Handsets may be connected directly to a Comcast Wireless Gateway device, or inside wiring and jacks can be connected to provide phone service throughout a residence.

What is the Setup button on the Xfinity remote?

There is no setup button on voice-controlled Xfinity remotes. The XR15 and XR16 remotes use vocal commands to change channels or access the content you want. To get your XR15 or XR16 to work with your TV or streaming box, you’ll need to pair the remote with it.

How does Comcast voice work?

Xfinity Voice is our digital phone service known as VoIP (Voice over Internet Protocol). It takes your phone service online to give you amazing call clarity and advanced features, and requires an Internet connection. You can rent an Xfinity Gateway or you can purchase your own compatible modem and router.

Why won’t my Xfinity gateway connect?

Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).

Is Xfinity Voice free?

Using their home phone number and the new Voice 2go feature of the newly redesigned Xfinity Connect Mobile app (formerly the Xfinity Mobile app), customers can now make phone calls and send text messages for free and calls made within a WiFi network, such as in a customer’s home or on a public WiFi hotspot, are free.

Is Comcast Voice VoIP?

Equipment. Xfinity Voice is our digital phone service known as VoIP (Voice over Internet Protocol). It takes your phone service online to give you amazing call clarity and advanced features, and requires an Internet connection. You can rent an Xfinity Gateway or you can purchase your own compatible modem and router.

Why is my TV not responding to the remote?

Perform a reset Unplug the TV’s power plug from the wall socket and wait for one minute after the LED light has switched OFF. After one minute only reconnect the power plug. Switch the TV back ON with the remote control. If the TV does not respond, press the button/joystick on the TV to switch the TV ON.

Where is the reset button on my Xfinity remote?

What is this? For Xfinity Remotes that have a Setup button; press it, then input 9-8-1 to reset the remote. For the Xfinity remotes that don’t have the setup button, press and hold the A and D buttons, followed by pressing 9-8-1 to reset the remote.

Is Comcast phone considered a landline?

Xfinity offers landline phone services for long and short distance calls.

What lights should be on my Xfinity router?

The lights you want on your Xfinity router are the “power” light and the “Online” light. But both of these should not be blinking or dull. Instead, they should be solid white.

Where is reset button on Xfinity router?

How to Restart an Xfinity Router

  1. Locate the “Reset” button found either at the front or back of the router.
  2. Hold down the button for at least five seconds.
  3. Once you release the button, your router is reset and will restart.

02 Sept 2021

What is Xfinity internet Voice?

Xfinity Voice is our digital phone service known as VoIP (Voice over Internet Protocol). It takes your phone service online to give you amazing call clarity and advanced features, and requires an Internet connection. You can rent an Xfinity Gateway or you can purchase your own compatible modem and router.

Does Xfinity Voice cost extra?

Find out how to add a digital landline phone to your internet and TV service with Xfinity Voice. Price: $30.00–$44.99/mo. Data effective as of post date. Offers and availability may vary by location and are subject to change.

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